StoneX Payment Services Ltd. (SPS) Licenses

Federal License

StoneX Payment Services Ltd. is a wholly-owned subsidiary of StoneX Group Inc. and is registered with the Financial Crimes Enforcement Network (“FinCEN”), United States Department of Treasury, MSB Registration No. 31000188699490.

Alabama

Licenses and client notices for StoneX Payment Services Ltd. in the state of Alabama.

State Agency: Alabama Securities Commission 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:

Phone: +1 (800) 222-1253

Email: asc@asc.alabama.gov

By mail:
Alabama Securities Commission, Enforcement Division
P.O Box 304700
Montgomery, AL 36130-4700

Arizona

Licenses and client notices for StoneX Payment Services Ltd. in the state of Arizona.

State Agency: Arizona Department of Financial Institutions 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

California

Licenses and client notices for StoneX Payment Services Ltd. in the state of California.

State Agency: California Department of Financial Protection and Innovation (DFPI) 

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation (DFPI) via your preferred option below.

Phone: +1 (866) 275-2677

Email: consumer.services@dbo.ca.gov

By mail:
California Department of Financial Protection and Innovation (DFPI), Consumer Services
1515 K Street
Suite 200
Sacramento, CA 95814

Colorado

Licenses and client notices for StoneX Payment Services Ltd. in the state of Colorado.

State Agency: Division of Banking

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

Notice to Colorado Customers 

If you have a question about or problem with your transaction – the money you sent

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint about the money transmitter – the company that sent your money

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

District of Columbia

Licenses and client notices for StoneX Payment Services Ltd. in the District of Columbia.

State Agency: District of Columbia Department of Insurance, Securities and Banking Bureau 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (202) 727-8000

Fax: +1 (202) 354-1085

By mail:

District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, DC 20002

Florida

Licenses and client notices for StoneX Payment Services Ltd. in the state of Florida.

State Agency: Florida Office of Financial Regulation

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (850) 410-9800 or +1 (850) 487-9687

Fax: +1 (850) 410-9548

By mail:

Florida Office of Financial Regulation Division of Financial Institutions
Consumer Assistance Group
200 E. Gaines Street
Tallahassee, Florida 32399-0371

Georgia

Licenses and client notices for StoneX Payment Services Ltd. in the state of Georgia.

State Agency: Georgia Department of Banking and Finance 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: +1 (855) 411-2372

Idaho

Licenses and client notices for StoneX Payment Services Ltd. in the state of Idaho.

State Agency: Idaho Department of Finance

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Email: securities@finance.idaho.gov

Phone: +1 (208) 332-8004

Fax: +1 (208) 332-8099

By mail:
Idaho Department of Finance Securities Bureau
PO Box 83720
Boise, ID 83720-0031

Illinois

Licenses and client notices for StoneX Payment Services Ltd. in the state of Illinois.

State Agency: Illinois Department of Financial & Professional Regulation 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (888) 298-8089

By mail:
Department of Financial Professional Regulation Division of Financial Institutions
230 West Washington, 5th Floor
Springfield, Illinois 62786

Iowa

Licenses and client notices for StoneX Payment Services Ltd. in the state of Iowa.

State Agency: Iowa Division of Banking Finance Bureau 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: +1 (515) 281-4014 

Kansas

Licenses and client notices for StoneX Payment Services Ltd. in the state of Kansas.

State Agency: Kansas Office of the State Bank Commissioner 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Email:  complaints@osbckansas.org

By mail:
Office of the State Bank Commissioner
Attn: Consumer Affairs, 700 SW Jackson, STE 300
Topeka, KS 66603

Louisiana

Licenses and client notices for StoneX Payment Services Ltd. in the state of Louisiana.

State Agency: Louisiana Office of Financial Institutions Non-Depository Division 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Fax: +1 (225) 925-4524

Phone: +1 (225) 925-4660 or +1 (888) 525-9414
 
Email:  complaints@ofi.la.gov

By mail:
Post Office Box 94095
Baton Rouge, LA  70804-9095

Michigan

Licenses and client notices for StoneX Payment Services Ltd. in the state of Michigan.

State Agency: Michigan Department of Insurance and Financial Services 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: (877) 999-6442

Minnesota

Licenses and client notices for StoneX Payment Services Ltd. in the state of Minnesota.

State Agency: Minnesota Department of Commerce

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: +1 (651) 539-1600

Missouri

Licenses and client notices for StoneX Payment Services Ltd. in the state of Missouri.

State Agency: Missouri Division of Finance

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (573) 751-3242

By mail:
Missouri Division of Finance
PO Box 716
Jefferson City, Missouri 65102-0716

Nebraska

Licenses and client notices for StoneX Payment Services Ltd. in the state of Nebraska.

State Agency: Nebraska Department of Banking and Finance

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (402) 471-2171

By United States mail:
The Nebraska Department of Banking and Finance
P.O. Box 95006
Lincoln, NE 68509-5006

By private mail: 
The Nebraska Department of Banking and Finance
1526 K Street
Suite 300
Lincoln, NE 68508-2732

New Hampshire

Licenses and client notices for StoneX Payment Services Ltd. in the state of New Hampshire.

State Agency: New Hampshire Banking Department

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (603) 271-3561

TDD Access: Relay NH +1 (800) 735-2964

Fax: +1 (603) 271-1090

By mail:
State of New Hampshire Banking Department
53 Regional Drive
Suite 200
Concord, NH 03301

Email: legal@banking.nh.gov

New Jersey

Licenses and client notices for StoneX Payment Services Ltd. in the state of New Jersey.

State Agency: New Jersey Department of Banking & Insurance 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (609) 292-7272 or +1 (800) 446-7467

Fax: +1 (609) 454-8468

By mail:
NJDOBI
PO Box 471
Trenton, NJ 08625-0471

New Mexico

Licenses and client notices for StoneX Payment Services Ltd. in the state of New Mexico.

State Agency: New Mexico Financial Institutions Division 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Email: joe.cruz@state.nm.us

North Dakota

Licenses and client notices for StoneX Payment Services Ltd. in the state of North Dakota.

State Agency: North Dakota Department of Financial Institutions 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

By mail:
North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismarck, ND 58501-1204

Fax: +1 (701) 328-0290

Email:  DFI@ND.gov

Oklahoma

Licenses and client notices for StoneX Payment Services Ltd. in the state of Oklahoma.

State Agency: Oklahoma Department of Banking 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Oregon

Licenses and client notices for StoneX Payment Services Ltd. in the state of Oregon.

State Agency: Oregon Division of Finance and Corporate Securities

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Fax: +1 (503) 947-7862

Mail:
Oregon Department of Consumer and Business Services
PO Box 14480
Salem, OR 97309-0405

Email: dcbs.dfcsmail@oregon.gov

Pennsylvania

Licenses and client notices for StoneX Payment Services Ltd. in the state of Pennsylvania.

State Agency: Pennsylvania Department of Banking and Securities

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: +1 (800) 600-0007 

South Carolina

Licenses and client notices for StoneX Payment Services Ltd. in the state of South Carolina.

State Agency: Office of the Attorney General 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:

Phone: +1 (803) 734-1221

South Dakota

Licenses and client notices for StoneX Payment Services Ltd. in the state of South Dakota.

State Agency: South Dakota Dept. of Labor & Regulation 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: +1 (605) 773-3421 

Tennessee

Licenses and client notices for StoneX Payment Services Ltd. in the state of Tennessee.

State Agency: Tennessee Department of Financial Institutions

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: +1 (615)253-7794

Request a form via e-mail at: 
tdfi.consumerresources@tn.gov

By mail:
Tennessee Department of Financial Institutions
Tennessee Tower, 26th Floor
312 Rosa L. Parks
Nashville, TN

Texas

Licenses and client notices for StoneX Payment Services Ltd. in the state of Texas.

State Agency: Department of Banking

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
1-877-276-5554 (toll free)
www.dob.texas.gov

Utah

Licenses and client notices for StoneX Payment Services Ltd. in the state of Utah.

State Agency: Utah Department of Financial Institutions 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Fax: (801) 538-8894

By mail:
Utah Department of Financial Institutions
PO Box 146800
Salt Lake City, UT 84114-6800

Washington

Licenses and client notices for StoneX Payment Services Ltd. in the state of Washington.

State Agency: Washington Department of Financial Institutions

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (360) 902-8703 

Email: CSEnforceComplaints@dfi.wa.gov

Wyoming

Licenses and client notices for StoneX Payment Services Ltd. in the state of Wyoming.

State Agency: Wyoming Department of Audit, Division of Banking

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Fax: +1 (307) 777-3555
 
Email: marlene.aitchison@wyo.gov

By mail:
Wyoming Division of Banking
122 West 25th Street
Herschler Building, 3
East Cheyenne, WY 82009

Meet the Team

Seattle, WA
601 Union St.
Suite 4100
Seattle, WA 98101
Tel: +1 (888) 546-7400

StoneX Payment Services Ltd. is a wholly owned subsidiary of StoneX Group Inc. Incorporated in the State of Washington, U.S.A., Washington

Corporation (UBI 603 514 004). Authorized and regulated by Money Service Business Multi-State Protocol on NMLS [NMLS:1394445]

Licensing and Regulatory Information United States: StoneX Payment Services Ltd. (U.S.A.)

  • Washington Corporation (UBI 603 514 004)
  • FinCEN Registration as an MSB
  • Global Markets Entity Identifier (GMEI) (543008RP59ZQ3UQ1882)

Additionally StoneX Payment Services Ltd. is licensed as a Money Transmitter in the following states:

Alabama (MT 811), Arizona (MT-1000854), California (MT 2653), Colorado (500262), District of Columbia (NMLS 1394445), Florida (FT230000253), Georgia (65171), Idaho (MTL-240), Illinois (MT 0000338), Iowa (2019-0003), Kansas (MT.0000148), Kentucky (SC700740), Louisiana (1394445), Maryland (NMLS 1394445), Michigan (MT0022015), Minnesota (NMLS 1394445), Missouri (MO-20-8525), Nebraska (NMLS 1394445), New Hampshire (22926-MT), New Jersey (1903874), New Mexico (NMLS 1394445), North Dakota (MT103229), Ohio (OHMT159), Oklahoma (NMLS 1394445), Oregon (30224), Pennsylvania (58690), South Carolina (NMLS 1394445), South Dakota (MT.2142), Tennessee (NMLS 1394445), Texas (3179), Utah (178), Washington (550-MT-116463), Wyoming (7253).

For a listing of state regulatory agency complaints departments and procedures, please consult our website at https://www-test.stonex.com/global-payments-licenses/. We encourage you to first contact SPS with any complaints so as to rectify your problem efficiently at complaints.stonexpaymentservices@stonex.com.

 

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