Sus responsabilidades clave son:

Administración y operación de infraestructura

• Gestionar y mantener la infraestructura tecnológica local, garantizando su disponibilidad, rendimiento y estabilidad operativa.
• Monitorear sistemas, redes y servicios de IT, identificando y resolviendo incidentes o desviaciones de forma proactiva.
• Ejecutar actividades de mantenimiento, actualizaciones, gestión de parches, respaldos y controles de seguridad de acuerdo con los estándares corporativos.
• Colaborar en proyectos de infraestructura, mejoras tecnológicas e iniciativas regionales o globales de IT.
• Mantener documentación técnica actualizada sobre configuraciones, procedimientos y procesos operativos.

Soporte y atención a usuarios

• Brindar soporte técnico de Nivel 1 y Nivel 2 para hardware, software, sistemas operativos, herramientas de productividad y servicios corporativos.
• Preparar, configurar y entregar equipos informáticos para nuevos ingresos, reemplazos y actualizaciones tecnológicas.
• Gestionar incidentes y requerimientos de usuarios internos mediante los canales y herramientas definidos por el área de IT.
• Escalar y coordinar la resolución de incidentes complejos con equipos especializados cuando sea necesario.
• Contribuir a la mejora continua de los procesos de soporte y operación tecnológica.

• Gerenciar e expandir uma carteira de clientes ativos e inativos, fortalecendo relacionamentos, identificando oportunidades de negócios e promovendo a retenção e o crescimento da receita.
• Prospectar novos clientes e desenvolver estratégias comerciais para ampliação da base de negócios, em linha com as diretrizes e metas da instituição.
• Identificar oportunidades de cross-sell, promovendo soluções financeiras aderentes às necessidades de cada cliente.
• Realizar reuniões e visitas periódicas para apresentação de produtos, serviços e propostas de valor da
• Atuar como principal ponto de contato do cliente junto ao banco, coordenando demandas e interagindo com áreas internas como Compliance, Cadastro, Operações, Câmbio e Produtos.
• Monitorar indicadores de desempenho da carteira, elaborando planos de ação para aumento da rentabilidade, ativação de clientes e geração de novos negócios.
• Manter-se atualizado sobre o mercado, concorrência e tendências do setor, contribuindo para a identificação de oportunidades estratégicas e diferenciais competitivos.

Job Purpose and Responsibilities 

• Manage and grow a portfolio of active and inactive clients, strengthening relationships, identifying business opportunities, and driving client retention and revenue growth.
• Prospect new clients and develop commercial strategies to expand the business portfolio, aligned with the institution’s guidelines and objectives
• Identify cross-selling opportunities, promoting financial solutions tailored to each client’s needs
• Conduct regular meetings and client visits to present the company’s products, services, and value proposition.
• Act as the primary point of contact between clients and the bank, coordinating requests and collaborating with internal teams such as Compliance, Client Onboarding, Operations, Foreign Exchange, and Product Management.
• Monitor portfolio performance indicators, developing action plans to increase profitability, client activation, and new business generation.
• Stay up to date with market developments, competitors, and industry trends, contributing to the identification of strategic opportunities and competitive advantages.

Competências comportamentais

• Organização e gestão de prioridades;
• Foco em resultados e no cumprimento de prazos;
• Perfil estratégico e visão de negócios;
• Dinamismo e capacidade de adaptação;
• Proatividade e senso de urgência;
• Resiliência para atuar sob alta demanda;
• Excelentes habilidades de comunicação e relacionamento interpessoal;
• Capacidade analítica e de resolução de problemas;
• Atenção aos detalhes, sem perder a visão geral dos projetos;
• Disponibilidade para viajar e acompanhar a montagem, a realização e a desmontagem dos eventos, garantindo o cumprimento dos padrões de qualidade e a melhor experiência para clientes e participantes;
• Capacidade para atuar na interface com equipes globais e parceiros internacionais, conduzindo alinhamentos em inglês e apoiando iniciativas e eventos na América Latina.

Job Purpose and Responsibilities 

Responsabilidades:

• Organização e gestão de prioridades;
• Foco em resultados e no cumprimento de prazos;
• Perfil estratégico e visão de negócios;
• Dinamismo e capacidade de adaptação;
• Proatividade e senso de urgência;
• Resiliência para atuar sob alta demanda;
• Excelentes habilidades de comunicação e relacionamento interpessoal;
• Capacidade analítica e de resolução de problemas;
• Atenção aos detalhes, sem perder a visão geral dos projetos;
• Disponibilidade para viajar e acompanhar a montagem, a realização e a desmontagem dos eventos, garantindo o cumprimento dos padrões de qualidade e a melhor experiência para clientes e participantes;
• Capacidade para atuar na interface com equipes globais e parceiros internacionais, conduzindo alinhamentos em inglês e apoiando iniciativas e eventos na América Latina.

Job Purpose and Responsibilities 

Position Purpose: This role will place you in the midst of a consolidation & CMS migration project – it will be a mix of hands-on web editing,  assembling new website features and coordinating with stakeholders the final touches ahead of website rollouts. You will work closely with the Marketing & Business teams and also with other website editors based in our offices across the globe. This is a global role with responsibilities extending over all regional websites, including FOREX.com and StoneX constituencies.

A solid understanding of website build process, CMS functionality and ability to work independently are critical for success in this position. You’re the type of person that isn’t afraid to flag issues, suggest areas of improvement, and get stuck into experimentation.

Primary duties will include: 

• Content migration and page assembly across existing and new headless CMS platforms, ensuring accuracy, consistency, and adherence to brand guidelines across global sites
• Collaborate with global marketing, business, and regional web editing teams to coordinate content finalization, apply localized requirements, and support smooth rollouts of new site features and regions
• Troubleshoot CMS issues and optimize workflows, proactively identifying improvement opportunities, experimenting with layout and content solutions, and maintaining high standards of site usability and performance throughout the migration process
• Ensure SEO best practices are implemented on all pages
• Website quality assurance – help test and review website content for errors
• Assist with updates as needed to web analytics code
• Assist project leaders in quality assurance testing and solving quality assurance issues
• Maintain and keep up to date websites, including adding and maintaining new/existing pages and content to provide optimal user experience
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary

• Analisar documentação que respalda a operação para enquadramento conforme regulamentação do Banco Central.
• Acompanhar e cobrar documentos pendentes junto aos clientes.
• Interagir com clientes esclarecendo dúvidas sobre documentação e procedimentos de câmbio.
• Interagir com clientes internos e externos buscando solucionar as pendências;
•  Elaborar relatórios operacionais.

• Analyze documentation supporting the transaction to ensure compliance with Central Bank regulations.
• Follow up and request pending documents from clients.
• Interact with clients to clarify questions regarding documentation and foreign exchange procedures.
• Engage with internal and external stakeholders to resolve pending issues.
• Prepare operational reports.

Key Responsibilities

• Studio Operations: Manage the day-to-day operation of the StoneX recording studio in

Campinas, ensuring equipment, workflows, and recording environments are maintained to a

high standard.

• Production Planning & Scheduling: Coordinate and schedule recording sessions with

internal stakeholders, balancing multiple requests and priorities.

• Stakeholder Management: Serve as the primary point of contact for video production

requests from Brazilian and global teams.

• Content Production: Plan, film, and produce a wide variety of content, including market

updates, educational content, corporate communications, promotional videos, social media

assets, and executive messaging.

• Post-Production: Edit and enhance video content, ensuring high production quality, clear

messaging, and alignment with stakeholder objectives.

• Motion Graphics & Visual Enhancement: Create motion graphics, animations, title

sequences, and supporting visual assets to elevate content quality and engagement.

• Global Collaboration: Work closely with international stakeholders and creative teams to

ensure content aligns with global priorities and brand standards.

• Brand Governance: Ensure all video deliverables comply with StoneX brand guidelines,

visual identity standards, and applicable compliance requirements.

• Project Management: Manage multiple concurrent projects, ensuring timely delivery while

maintaining quality and consistency.

• Media & Asset Management: Maintain organised project files, media libraries, templates,

and production documentation.

• Continuous Improvement: Identify opportunities to enhance studio capabilities, production

processes, workflows, and content quality.

Position Purpose:

The Digital Operations Associate role exists to ensure the smooth, accurate and controlled operation of SDI’s institutional digital asset services. This position is critical to enabling client onboarding, account and wallet readiness, transaction and transfer processing, settlement, reconciliations and the timely resolution of operational issues across a fast-moving global business.

It serves as an operational backbone for SDI’s digital asset offering, coordinating activity across clients, internal teams and external partners while supporting new products, process enhancements and the continued growth of the business.

Primary duties will include:

Digital Asset Operations:

• Support end-to-end client onboarding and operational account setup, ensuring clients are ready to transact and settle efficiently.
• Configure and maintain client accounts, wallets, entitlements and supported assets in line with approved business requirements.
• Process and monitor digital asset deposits, withdrawals, transfers and custody movements, resolving failed or delayed activity promptly.
• Coordinate fiat, stablecoin and digital asset settlement with internal teams, clients, banks, liquidity providers and custodians.
• Perform daily reconciliations across trading, custody and settlement records, investigating breaks and driving exceptions through to resolution.
• Monitor daily operational activity and provide responsive support across client, banking, custody and vendor relationships, including clear escalation and handover of outstanding issues.
• Support platform testing, new product and workflow readiness, operational reporting, procedure development, resilience activity and initiatives that improve efficiency and service delivery.
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Principais Responsabilidades:

• Desenvolver modelos financeiros, avaliações de empresas (valuation) e análises econômico-financeiras.
• Apoiar a execução de transações de fusões e aquisições (M&A), incluindo due diligence, preparação de materiais de marketing (teasers, Information Memorandum e apresentações) e coordenação do processo de transação.
• Participar de projetos de finanças corporativas, incluindo reestruturação financeira, captação de recursos, estruturação de dívidas e Project Finance.
• Elaborar estudos de viabilidade econômico-financeira e análises de investimentos.
• Interagir com clientes, investidores, instituições financeiras e demais stakeholders durante a execução dos projetos.
• Realizar pesquisas de mercado, análises setoriais e benchmarking para apoiar recomendações estratégicas.
• Garantir a qualidade técnica das entregas, o cumprimento dos prazos e a confidencialidade das informações.
• Apoiar os profissionais
• Atuar na execução de projetos de M&A e Finanças Corporativas, prestando assessoria financeira a clientes em transações estratégicas e projetos de estruturação financeira, garantindo análises técnicas de alta qualidade e contribuindo para o sucesso das operações.

Position Purpose

A supervisory and managerial role leading a team of Payment Operations responsible for the complete payment workflow – Confirmations and Settlements, Reconciliation, Investigations and Client Support. The role owns daily delivery across confirmations, settlements, sweeps, payment queues, funding movements, reconciliations and safeguarding-related controls, ensuring all activity is completed accurately, within currency cut-offs and to agreed service standards.

The role combines people leadership – building, coaching and developing the team – with senior hands-on oversight of complex, high-value or client-impacting cases, and acts as the primary escalation point for incidents, exceptions and control issues within the function.

The role is also expected to lead process improvement initiatives and projects across payment operations, including the responsible use of data, MI, AI and automation tools to improve workflow efficiency, investigation quality, reporting and control consistency.

Primary Duties will include:

Operational Leadership & Delivery

• Lead and supervise daily payment operations activity across confirmations, settlements, sweeps, payment queues, funding movements and related operational entries, ensuring instructions, beneficiary details, trade data, currency rules, cut-offs and supporting information are checked before processing.
• Set clear priorities for time-sensitive payments, investigations, reconciliation breaks and escalations, ensuring work is allocated, tracked and completed within agreed standards.
• Act as the senior point of support for complex or high-impact payment issues, while remaining prepared to step into the detail and provide hands-on cover for BAU items where required.
• Maintain operating rhythms – daily huddles, handovers, queue reviews and MI – that keep BAU activity visible, prioritised and controlled across the team.

Payment Investigations & Exception Management

• Oversee payment enquiries, repairs, exceptions and investigations, including rejected, delayed, returned, amended, unmatched or misdirected payments, working with correspondent banks, payment partners and internal teams to resolve cases within expected service standards.
• Guide root-cause analysis across payment messages, transaction data, funding movements, system records, correspondent bank updates and client-facing information.
• Ensure investigation records are complete, clear and audit-ready, including ownership, ageing, escalation status, evidence and closure rationale.
• Identify recurring exception themes and work with Product, Technology, Risk and operational teams to reduce repeat issues through process, data or system improvements.

Reconciliations, Safeguarding & Financial Controls

• Oversee intraday and end-of-day reconciliations across payment, settlement, funding and safeguarding-related accounts, ensuring breaks, unmatched items, suspense balances and funding discrepancies are investigated with clear ownership, escalation, remediation and closure evidence.
• Review material, aged or unresolved breaks and ensure remediation plans are in place and progressed.
• Use reconciliation trends, MI and control observations to improve matching logic, reduce manual intervention and strengthen financial controls.

Risk, Incidents & Control Oversight

• Own and maintain the operating processes, controls, written procedures and MI that keep the function disciplined, predictable and transparent, ensuring procedures are distributed and acknowledged by all team members annually and whenever updates are introduced.
• Act as the escalation point for high-value, time-critical, fraud-related, regulatory or client-impacting issues, and lead incident management from assessment through escalation, remediation tracking, stakeholder updates and post-incident actions.
• Implement and execute periodic controls for all sensitive and key tasks, ensuring segregation of duties, and take appropriate measures to ensure operational risks are properly managed and audit recommendations are promptly closed.
• Contribute to control design, risk assessments, issue remediation and audit or governance requests relating to payment operations.
• Comply with all applicable company, regulatory and internal compliance requirements, including the prevention of Financial Crime and Fraud.

People Leadership & Team Development

• Provide day-to-day guidance, coaching and quality review for analysts and team members, setting clear expectations for work quality, case handling, escalation discipline, record-keeping and control evidence.
• Own onboarding, cross-training and knowledge sharing so the team can operate consistently across payment flows, investigations and reconciliations, ensuring a training schedule exists with realistic timelines.
• Lead workload planning, performance discussions and capability development, ensuring fair workload allocation between personnel and appropriate staffing at all times.
• Upskill the team on new tools, automation and AI-enabled ways of working.

Change, Partners & Continuous Improvement

• Work closely with Product, Finance, Technology, Financial Crime, Risk, Client Services, correspondent banks and payment partners to improve payment workflows and operational readiness.
• Lead process improvement initiatives and projects across the payment workflow – identifying opportunities for STP uplift, automation and AI adoption, and delivering them from business case through to benefits realisation.
• Use data, MI, AI and automation tools responsibly to improve reporting, workflow efficiency, investigation quality and control consistency – for example intelligent exception handling, reconciliation matching, anomaly detection and AI-assisted investigations and client servicing – with appropriate human oversight and governance.
• Support system releases, testing, new payment capabilities and process changes, ensuring operational impacts are understood and controlled.
• Identify opportunities to reduce manual effort, improve scalability and make payment operations more consistent across products, entities and jurisdictions.