Chart your course with StoneX Careers

The AML Department manages the anti-money laundering/sanctions/financial crime compliance and regulatory obligations applicable to the Firm’s businesses. We are looking for an experienced Anti-Money Laundering/Financial Crime Compliance subject matter expert specifically dedicated to supporting the Chief AML Officer covering the Broker-Dealer (BD) Securities Division. In this role, the AML Advisory Team Lead will be responsible for handing day-to-day coverage associated with the AML Compliance Program (AML Program) factoring in industry “best practices” and providing guidance to the front office and cross-department stakeholders. This position will involve, among other tasks, responding to the front office inquiries regarding customer-related matters; advising on CIP/KYC/CDD and other AML requirements; analyzing enhanced due diligence (EDD) reviews to evaluate customer risk and providing clearance; handling activity and adverse media alert escalations for further review; working with independent auditor(s) and regulators to provide information being requested. The role will also include evaluating current policies and processes on a periodic basis and working with other AML team members on joint projects to enhance the overall AML Program as needed.

Primary Responsibilities include but are not limited to:

• Maintaining an in-depth understanding of how Bank Secrecy Act (BSA)/USA PATRIOT Act, OFAC/Sanctions, FinCEN, and FINRA/SEC requirements apply in practice to all aspects of the Clearing (Direct and Indirect) and Wealth Management business lines in the BD Securities Division.
• Supporting the AML advisory function for the respective business line coverage (CIP/KYC/CDD onboarding, front office, operations/treasury, etc.).
• Handling and resolving AML escalations from the front office, CIP/KYC/CDD onboarding, operations/treasury, as well as other AML functions such as Transaction Monitoring (TM).
• Reviewing EDD escalations and evaluating complex account structures, issues, and transactions.
• Ensuring timely completion of assigned cases and escalation of issues that require AML management attention and/or review.
• Assisting with updating relevant policies and procedures
• Compiling and providing materials requested during independent audits and regulatory exams.
• Reviewing and providing feedback on complex or high-risk KYC cases, ensuring adherence to internal policy, regulatory standards, and quality benchmarks.
• Acting as a point of escalation for CIP/KYC/CDD and EDD Reviews and keeping an ongoing dialogue with onboarding team on a regular basis.
• Performing other duties as assigned by your line manager
• Providing ad hoc training & guidance on CIP/KYC/CDD requirements as needed; establish escalation path
• Collaborating with other AML stakeholders and first line functions connection with projects to enhance the existing AML Program.

Primary duties will include: 

- Being part of a team dedicated to handling all aspects of the customer experience

- Handle incoming trading inquiries and client issues via phone, email and live, interactive chat

- Trade research/Quotes

- Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products

- Place Spot FX, CFD’s, Commodity and Equity trades, provide quotes

- Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools

- Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results

- Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers

- Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services

- Excellent consultative, rapport-building, listening and communication skills

- Demonstrate a positive and professional image at all times

• Understand the company's goals, objectives and improvements, in order to direct efforts to achieve them. 
• Efficiently manage the process of payments to suppliers, verifying documentation and complying with established deadlines, thus ensuring the proper administration of financial resources.
• Ensure the accuracy and consistency of financial records by reconciling bank balances with the organization's accounting records, identifying and resolving possible reconciling items.
• Maintain up-to-date and accurate accounting information in a manner that supports the company's decision making.
• Collaborate in the preparation and presentation of the information required by the DIAN, ensuring compliance with tax obligations and regulations established by the regulatory body.
• Collaborate in the preparation and presentation of the information required by supervisory bodies, ensuring compliance with established obligations.
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.  

About the Role

As a Junior Enterprise Application Administrator, you will act as Level 2 support within our Platform Engineering organization—bridging the gap between the Service Desk (Level 1), internal users, and senior Platform Engineers (Level 3).

This role is designed as a growth opportunity. You are not expected to check every technical box on day one. We are prioritizing problem‑solving ability, communication skills, and a strong learning mindset over years of experience.

What You’ll Do

In this role, you will:

• Serve as Level 2 support for enterprise applications, primarily Jira and Confluence
• Triage, investigate, and troubleshoot issues escalated from the Service Desk
• Clearly communicate issues, progress, and resolutions to users and technical teams
• Escalate more complex problems to Platform Engineers with strong documentation and context
• Test applications following major releases using existing test cases
• Look for opportunities to improve processes, including reducing manual tasks and supporting automation
• Document solutions, learnings, and common issues to improve future support
• Work closely with global teams across Poland, India, and the United States, using English daily

Tools & Technologies

Primary focus:

• Jira (Data Center and/or Cloud)
• Confluence (Data Center and/or Cloud)

Exposure to the following is helpful but not required:

• ServiceNow
• Datadog
• OpsGenie
• GitHub
• Atlassian and third‑party apps (e.g., Automation, ScriptRunner, Comala, ConfiForms)
• Integrated solutions such as Advanced Roadmaps or Insight

You do not need prior experience with all tools listed. Willingness to learn is more important than prior expertise.

• Monitoring the risk of client and firm positions against approved mandates and escalating any breaches where required
• Ensuring timely completion of daily / periodic items
• Assist in the creation and analysis of risk reports and escalating issues to management where required
• Monitor intraday price movements and stay abreast of market developments which could impact the company and / or clients
• Analysis and approval of client requests
• Perform stress tests of client exposures ahead of an expected period of higher market volatility
• Keep Market Risk procedures up to date as and when any significant changes occur
• Ad hoc duties as required

Primary duties will include:

• Daily customer interactions regarding order placement, execution, and fills
•  Assists with answering phones, filling order tickets, and checking daily trades and afternoon prelims
• Filing duties
• Maintains a high level of customer service for both internal and external clients
• Handles client requests through responsiveness, follow-up, and escalation to a more senior team member if necessary
• Works proactively with other team members
• Maintains prompt and regular attendance
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management deems necessary..

Job Description

Institutional Middle Office Associate Level I

Reports to: Special Handling Team lead

Company: StoneX Financial Inc.

Position Purpose:  Provide support for the team by performing work that is primarily routine in nature and specific to the team. Types of works performed may include data entry, including entering, compiling, and validating data, as well as other clerical production activities such as proof, reconciliation and posting. May assist with research and resolving basic problems and perform with a high level of attention to detail and excellent customer service. Works under the close direction of senior personnel in the respective team and expected to possess a moderate understanding of general aspects of the job.  

Primary Accountabilities/Responsibilities:

• Maintain prompt and regular attendance
• Maintain an understanding of team expectations and company policies
• Shared responsibility for team phone and e-mail coverage
• Assist on supporting OTC Market Making business clearing through BofAS and Pershing
• Understand different OMS & back-office systems
• Provide back-up coverage for various team specific tasks and responsibilities as needed
• Assist with general questions and inquiries from customers as needed
• Develop and maintain strong relationships with other departments & lines of business
• Accomplish tasks as assigned
• Meet and occasionally exceed job expectations
• Reliable in attaining expected results, timely and efficient
• Requires moderate supervision
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary

Class:  Full-time, Non-exempt

Physical requirements/Working conditions:

• Dynamic, time-sensitive environment
• Regular fixed schedule, with occasional, but rare, travel, afterhours and weekend work opportunities
• Climate controlled office environment
• Required to work on some US holidays
• Minimal physical requirements other than occasional light lifting of boxed materials

Primary duties will include:

• Assist Brokers in demonstrating the value of StoneX Hedge to their customers
• Obtain Sign-Up paperwork from VP of Sales, verify it is complete, pass along to DG-Risk, DGTradePlatformSupport and StoneX Hedge Dev Team.
• Route non-StoneX FCM set-up paperwork to appropriate FCM contact so those orders may be routed in the proper account
• Follow up with above mentioned groups to insure everything is approved and set up in a timely matter
• On-board the customer’s Locations/Commodities and Traders in StoneX Hedge
• Schedule time with customer to on-board & train Hedge Admin’s on all aspects of product
• Provide additional training to entire customer’s staff if needed.
• Assist customers with all questions and provide trouble-shooting help and guidance
• Monitor customer volume and follow-up on low usage customers to find ways to help them increase the use of the product to help in their day-to-day business functions.
• Obtain customer enhancement requests or system issues and enter into Hub Spot and notify Lead Product & Service Specialist
• Test new features prior to release to thoroughly understand function and report possible issues.
• Regression test primary functions of application prior to a release to ensure no major components have been adversely affected
• Create documentation around new features to best explain to customers the feature and benefits
• Assist customers in setting up and utilizing API web-hook integration of their StoneHedge Bids into their website and/or mobile app
• Assist customers in setting up and utilizing ERP integration into StoneX Hedge
• Assist customer’s in setting up and provide customer support of future StoneX Hedge white label mobile app.
• Assist customers in balancing their Long & Short Positions when they make a mistake or to troubleshoot an issue
• Assist customers and development team in setting ERP integrations with StoneX Hedge and conduct testing with customer
• Rotate schedule with other Product & Services Specialist to take after-hours calls (these are minimal & infrequent)
• Occasionally attend major trade shows that product users attend.

Position Purpose: Support the brokers in all aspects of daily activities, allowing them to focus on generating commissions by servicing existing clients and marketing new clients.

Primary Accountabilities/Responsibilities: 

• Enters and retrieves orders.
• Provides back up to Trading Assistants and Risk Management Consultants on phones.
• Checks trades at end of day.
• Processes Exchange for Physicals (EFP), Exchange of Futures for Swaps (EFS) and Exchange for Risk (EFR) requests.
• Checks futures tickets daily.
• Reconciles daily check out.
• Monitors open orders.
• Communicates corrections to appropriate personnel.
• Manages futures requests to move trades and Purchase & Sales Statement trades.
• Reports assignments as they occur.
• Maintains prompt and regular attendance.
• This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed.
• Processes orders filled overnight.
• Enters data into Portfolio Manager and reconciles with the equity run.