Help and Support
Find what you need quickly. Use the sections below to access your account, get funding instructions, or reach the right support team.
Quick access and account login
Select from the options below.
Log in to MyStoneX
Access account statements, margin updates, and account forms.
StoneX Futures platform
Log in directly to the web-based trading platform.
Password or access issue
Forgotten credentials or locked out of your account?
Funding instructions & forms
All funding instructions and account forms are available below. Select the method that applies to your account. For questions about minimum funding amounts or margin requirements, refer to the trading hours and margins page or contact support directly.
Wire transfer instructions
Domestic and international wire details for USD and multi-currency deposits
ACH deposit instructions
Link a U.S. bank account for ACH transfers into your futures account
Account transfer (FCM-to-FCM)
Transfer an existing futures or brokerage account to StoneX
Platform & technical support
Technical support handles platform errors, connectivity problems, and data display issues. General inquiries cover account questions, onboarding, and non-technical requests. New account enquiries should be directed to the application team.
StoneX Futures
Web and mobile trading platform for Core and Advance account holders.
Email: StoneXFutures@StoneX.com
TradingView
Chart-based futures execution integrated with your StoneX account.
Email: StoneXFutures@StoneX.com
MetaTrader 5
Algorithmic and automated strategy execution via MT5 connection.
Email: StoneXFutures@StoneX.com
RJO Futures Pro
Professional desktop execution platform for broker-assisted clients.
Email: RJOFops_rjo@stonex.com
WebOE
Browser-based order entry platform with real-time quotes and risk tools.
Email: RJOFops_rjo@stonex.com
Third-party software
CQG, Sierra Chart, and other ISV connections via StoneX.
Email: StoneXFutures@StoneX.com
Before contacting tech support
If you are experiencing a platform issue, work through these steps first.
Check your internet connection
Confirm you have a stable connection. Platform data feeds and order routing require consistent connectivity — Wi-Fi dropouts are a common cause of display issues and failed orders.
Clear your browser cache
For the StoneX Futures web platform and MyStoneX, a stale cache is a frequent source of login errors and display problems. Clear cache and cookies in your browser settings, then attempt to login again.
Confirm your login credentials
Check that you are using the correct email address and password for the specific platform you are accessing. MyStoneX and third-party platforms (TradingView, MT5) each have separate login credentials.
Check for platform status updates
Exchange maintenance windows and platform updates can temporarily affect connectivity or data display. Check your email for any service notifications from StoneX, or contact support to confirm whether a known issue is in progress.
Contact technical support
If the issue persists after completing the above steps, email StoneXFutures@StoneX.com with your account number, the platform affected, the specific error message or behavior you are seeing, and the time it first occurred. This information allows support to resolve your issue faster.
Who to contact
Not sure which team to contact? Use the table below to find the right route for your query.
Query type | Best route | Contact |
|---|---|---|
Platform error or connectivity issue | Technical support — create a ticket via email | StoneXFutures@StoneX.com (subject: Tech Support) |
Account question or general inquiry | General inquiries — email or call during business hours | StoneXFutures@StoneX.com +1 (800) 920-5808 (U.S. toll-free) +1 (614) 792-2690 (international) |
New account application | Apply online | |
Funding or wire query | Funding instructions page or contact support |
Help & support FAQs
Our market expertise, advanced platforms, global reach, culture of full transparency and commitment to our clients’ success all set us apart in the financial marketplace.
Reach
With access to 40+ derivatives exchanges, 180+ foreign exchange markets, nearly every global securities marketplace and numerous bi-lateral liquidity venues, StoneX’s digital network and deep relationships can take clients anywhere they want to go.
Transparency
As a publicly traded company meeting the highest standards of regulatory compliance in the markets we serve, our financials and record of accomplishment are matters of public record. StoneX’s commitment to “doing the right thing over the easy thing” sets us apart in the industry and helps us build respect, client trust and new partnerships.
Expertise
From our proprietary Market Intelligence platform, to “boots on the ground” expertise from award-winning traders and professionals, we connect our clients directly to actionable insights they can use to make more informed decisions and achieve their goals in the global markets.