Chart your course with StoneX Careers

Position Purpose: Client Management Associates are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Associates accurately apply procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.

Primary duties will include: 

• Being part of a team dedicated to handling all aspects of the customer experience
• Handle incoming trading inquiries and client issues via phone, email and live, interactive chat
• Trade research/Quotes
• Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products
• Place Spot FX, CFD’s, Commodity and Equity trades, provide quotes
• Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
• Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results
• Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers
• Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services
• Excellent consultative, rapport-building, listening and communication skills
• Demonstrate a positive and professional image at all times

Position Purpose:

Seeking an experienced Commodity Sales professional to introduce new Commodity Futures and OTC business to a leading and fast growing risk management business in the APAC region. The successful candidate will have the exciting opportunity to build a book of customers, offering additional incentives. Candidates with an existing book of business at a commodity risk management firm in the Asia region will be highly regarded. Job performance will be based solely on sales and new business introduced to the company.

Primary duties will include: 

• Identify new clients to onboard and build a profitable book of business.
• Represent the business at trade conferences, seminars and symposiums with a view to sell.
• Familiarize and introduce company products to a new client base.
• Educate new and existing customers on commodities trading and risk management – both futures and OTC.
• Assist with internal procedures relating to the onboarding of new clients.
• Respond and provide proper follow-up to all incoming inquiries from the corporate web-site and other marketing programs.
• Establish and maintain professional relationships with commodity industry experts.
• Subsidized educational support will be provided to the successful candidate where necessary.
• Identify, verify, analyze and provide support to the oversight for trading risks acting as a key link between trading staff, management and risk management.
• Ensure all material market risks are captured and considered.
• Ensure appropriate documentation and records are maintained for audit purposes.
• Maintain prompt and regular attendance.

This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed.

Job purpose:

Due to ongoing growth, we’re searching for a motivated, hungry and passionate individual to join our team. Experience in CFDs and FX is preferable but not essential (new graduates will be considered). As a critical part of our customer experience team, you will act as a trusted advisor to our new clients working in collaboration with our Client facing, Dealing, Marketing, Research and Global payment team.

Primary duties will include:

Business Development

• Develop and initiate the business development strategy to grow the retail, sophisticated investor and Wholesale Investor trading volumes for different client bases.
• Proactively enhance business through client referrals, networking, workshops/seminars, and industry contacts.
• Provide seminars and attend sales events for premium clients/prospects as required. This might include creating appropriate material in conjunction with education and marketing.
• Work with the rest of the client-facing team to input and help drive the acquisition, retention and increased trading activity for all clients.

Sales process, planning, execution

• Actively leverages sales process to increase conversion rate, decrease sales cycle, and improve deal win rate
• Maintains an accurate pipeline and funnel with high integrity
• Maintains a set of personal goals and metrics, tracking progress against those
• Maintains a calendar blocking, scheduling time to maximize productivity and effectiveness

General Duties

• Being part of a team based in Sydney dedicated to handling all aspects of the customer onboarding experience
• Facilitate the outbound opening of new accounts for potential clients who already indicated an interest in our platform and provide support for existing customers
• Handle incoming sales inquiries and client issues via phone, email and live, interactive chats
• No cold calling is involved, the job is heavily centered on engaging warm leads via outbound call campaigns, and the vast majority of the day will be spent speaking to clients over the phone in a fast-paced workplace environment
• Provide support for existing customers with all aspects of the trading experience- funding their account, education, etc.
• Encourage and support referrals from existing clients

Job purpose:

A Client Management Team Lead will assure the smooth operation of the department when responding to internal and external requests. In addition, you will facilitate a fast-paced and dynamic environment by assisting representatives and delivering solutions focused results. You will also constantly initiate proposals on improving both internal processes and customer experiences through working with different departments.

Primary duties will include: 

• Oversee all activities of the Client Management Team to make sure the service provide to clients is in good quality and fully compliant
• Initiate proposals on improving both internal processes and customer experiences in order to retain active trading accounts and assist Sales/HNW team to obtain more opportunities
• Conduct training to the team in areas including process of dealing with all sort of trade disputes and client complaints
• Show ability to lead and maintain high team morale at all time
• Provide comprehensive support to our clients and resolve all kinds of incoming enquiries
• Take responsibility in hiring, coaching and motivating the team to achieve outcomes that you have contributed in shaping
• Liaise with colleagues and partners from both internal and external in the most efficient manner to get desired result
• Deliver comprehensive team results to management team

Job purpose:

Due to ongoing growth, we’re searching for a motivated, hungry and passionate individual to join our team. Experience in CFDs and FX is preferable but not essential (new graduates will be considered). As a critical part of our customer experience team, you will act as a trusted advisor to our new clients working in collaboration with our Client facing, Dealing, Marketing, Research and Global payment team.

Primary duties will include:

Business Development

• Develop and initiate the business development strategy to grow the retail, sophisticated investor and Wholesale Investor trading volumes for different client bases.
• Proactively enhance business through client referrals, networking, workshops/seminars, and industry contacts.
• Provide seminars and attend sales events for premium clients/prospects as required. This might include creating appropriate material in conjunction with education and marketing.
• Work with the rest of the client-facing team to input and help drive the acquisition, retention and increased trading activity for all clients.

Sales process, planning, execution

• Actively leverages sales process to increase conversion rate, decrease sales cycle, and improve deal win rate
• Maintains an accurate pipeline and funnel with high integrity
• Maintains a set of personal goals and metrics, tracking progress against those
• Maintains a calendar blocking, scheduling time to maximize productivity and effectiveness

General Duties

• Being part of a team based in Sydney dedicated to handling all aspects of the customer onboarding experience
• Facilitate the outbound opening of new accounts for potential clients who already indicated an interest in our platform and provide support for existing customers
• Handle incoming sales inquiries and client issues via phone, email and live, interactive chats
• No cold calling is involved, the job is heavily centered on engaging warm leads via outbound call campaigns, and the vast majority of the day will be spent speaking to clients over the phone in a fast-paced workplace environment
• Provide support for existing customers with all aspects of the trading experience- funding their account, education, etc.
• Encourage and support referrals from existing clients