Protecting yourself against online fraud
StoneX Trading is committed to strong security measures that help you stay safe online. You can also take proactive steps and safeguard your personal information. View our essential tips to recognising potential scams and learn what you should expect from us as your provider.
Fraud signs to look out for
The first step in protecting yourself online is to understand the methods used by fraudsters. Here are a few of their common tactics:
Suspicious communications
Fraudsters may send phishing emails, texts or direct messages pretending to be from a legitimate broker, asking you to click on links or provide personal information. Always verify these communications with the organisation before clicking any links or responding, and do not download unexpected attachments.
Urgent language
Be on the lookout for urgent language, as scammers will want to pressure you into giving them sensitive information without allowing you the appropriate time to verify their claims or ask necessary questions. An example would be that your account has been breached and they need your details immediately to transfer funds to a ‘safe’ account.
Exaggerated promises
An offer that sounds too good to be true or a sudden ‘unmissable’ opportunity are warning signs of a potential scam. Fraudsters are likely to guarantee huge returns and downplay investment risk to gain your trust.
Top tips to stay safe
Use strong, unique passwords
Create complex passwords that combine numbers, uppercase and lowercase letters, and special characters. Avoid reusing passwords across different platforms and update them if you feel your details may have been compromised elsewhere.
Monitor your account
Regularly review your StoneX Trading account for unusual activity. If you spot any unauthorised deals, withdrawals, or other transactions, please report them immediately to our support team.
Be wary of unsolicited communication
StoneX Trading will never ask for your password, offer you exclusive access to products or arrange payments via social media. Please contact us if you’re unsure whether an email you’ve received is legitimate.
Reporting suspicious activity
If you notice any suspicious activity or believe your StoneX Trading account has been compromised by a third party in any way, please report this to us immediately via our official channels.
How we protect your data
StoneX Trading is fully committed to securing your data and information. Here’s why you can rely on us:
- We comply with GPDR policies and use the highest possible levels of encryption to protect your personal data
- We offer two-step verification options across all your devices
- We verify all requests to update your personal information before confirming changes
- We continuously monitor and update our trading platforms to prevent vulnerabilities
- Our dedicated support team is ready 24/5 to assist you with any questions or queries about your StoneX Trading account.
We will never ask you to disclose personal or sensitive information over social media.
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