Supporting you
For StoneX Trading, it’s essential that we provide the appropriate level of care to our clients. As we understand that sometimes things can happen in life which are out of your control and can affect your personal circumstances, wellbeing or the way that you trade.
We care about our clients’ wellbeing and want to understand whether we can provide additional support where it may be needed. We encourage you to disclose any relevant information about your personal circumstances.
You can get in contact either by filling out the below form or via any of our other communication channels. Any information provided will be kept in strictest confidence and used as set out in our privacy policy.
Here are some examples of what we think can impact your ability to manage your account.
Life events
- You retire
- You suffer a bereavement
- Your relationship has broken down
- You are a victim of domestic abuse
Your trading behaviour
- You have noticed an increase in your trading activity to a level you don’t feel comfortable with
- You are concerned about how much you think about trading e.g., fixating on bad outcomes, anxiety over open positions
- You are aware that your trading habits are unhealthy, e.g., placing impulsive trades, risking money you can’t afford to lose
Your financial situation
- A change in income e.g., you have lost your job, are between jobs
- You have incurred unforeseen expenses
- You have long-term debt issues
- You are struggling due to higher living costs
- You are having difficulties with unanticipated rises in monthly living expenses e.g., mortgage rates, travel costs, food prices
Your physical and mental health
- Physical disability
- Long-term illness
- You suffer from addiction e.g., gambling, alcohol
- A mental health condition
The products we offer are complex and high-risk so it’s important you fully understand how they work before you start trading and throughout your relationship with us.
We have a range of free educational videos in our Trading Academy and different tools which can help you manage your account.
If you’re just getting started, you can open a free demo account to improve your understanding.
If you have concerns about your understanding of our products or whether they remain suitable for your circumstances, please get in touch.
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Financial support:
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