Protect Yourself from Online Fraud and Scams
As online fraud and investment scams become more common, it's essential to stay informed and vigilant to protect yourself and your assets.
Beware of Fraudsters Impersonating StoneX Trading
Fraudsters may pose as representatives of StoneX Trading, contacting you through email, text messages, phone calls or Social Media* sites. These criminals may offer advice, request payments, or send links to fake websites.
*Social Media is defined as sites that include but are not limited to: WhatsApp, LinkedIn, Facebook & Facebook Messenger, Telegram, Instagram, TikTok, YouTube, WeChat, Snapchat & Douyin.
For your security, StoneX Trading will never:
- Offer access to products and services via social media
- Request payments or financial arrangements through social media
- Send account updates or balances via personal text messages or direct social media messages
Tips for Protecting Yourself from Fraud
Never Share Personal Information
Keep your sensitive data, such as passwords and security answers, private. Regularly monitor account activity to detect unauthorised transactions or changes.
Verify Communications
If you receive suspicious or unexpected communication, verify its authenticity by contacting StoneX Trading through official channels. StoneX Trading will never ask for passwords or direct you to external websites via email or social media.
Watch for Red Flags in Emails
Be cautious of emails that use urgent language, request sensitive information, contain poor grammar, or come from unrecognised email addresses. Don't click on links or download attachments from unknown sources.
Beware of Fake StoneX Trading Websites
Fraudsters may create websites that closely resemble the official StoneX Trading site, altering characters in the domain name (e.g. stonexx.com instead of stonex.com). Always verify the website's URL before logging in or entering personal information.
Double-Check Payment Instructions
Scammers may request changes to payment instructions, tricking you into sending money to them. StoneX Trading rarely changes its bank details. Always verify any change requests by contacting your StoneX Trading representative or broker directly via pre-established official methods.
Use Strong, Unique Passwords
Protect your accounts by creating strong, unique passwords and keeping them confidential. Avoid using the same password across multiple websites or services.
Be Cautious of Investment Scams
Avoid unsolicited investment offers, especially those promising high returns with little risk. If it sounds too good to be true, it likely is.
What to Do If You Suspect Fraud
If you suspect fraudulent activity or believe you've been targeted by a scam, contact your local law enforcement immediately.
Security Fraud FAQs
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