Account management

When you open a StoneX Trading account, you choose a password and are given a username. A single set of login details gives you access to all supported trading platforms associated with your account.

To log in on desktop, click here. To log in on our mobile apps, simply open the application and enter your details when prompted. 

To log in to My Account, your account management portal, click here. 

If you have entered your password incorrectly five times, your account may be temporarily locked. Please contact our Client Support team to reactivate your account. 

If you have not used your account for 12 months, it will be deactivated. Please contact us for reactivation instructions.

If you forgot your username, please contact us for assistance. If you forgot your password, please click here and fill in your username and email. You’ll then receive an email with a link to reset your password.

If you wish to change your password, you can do so from within the ‘My Account’ section by clicking on ‘Profile’ and then ‘Change Password’ on the left side of the page.  

If you’re using our Mobile app, tap on ‘More’ at the bottom of the screen (for iOS) or the menu icon at the top-left of the screen (for Android), then select the 'Change Password' option. 

If you’ve received a password reset email that you didn’t request, your account may have been compromised. If this happens, please contact us immediately. 

If you’ve received an email confirming that your password has been changed and you didn’t update it, someone may have fraudulently changed your password. If this happens, please contact us immediately. 

If you’re unable to contact us immediately, please secure your accounts by changing your email account password right away. Then use the forgotten password functionality on site to reset your password. 

If you have not used your account for 36 months (retail clients) or 12 months (professional clients) it will be deemed inactive. Please contact us for reactivation instructions.

After you submit the short form, a member of our Account Management team will be in touch to let you know if we need anything further from you or to let you know when your account has been reopened. 

If you have any questions or need to discuss any aspect of your account, please call us on: 

Local: 0800 060 8609 

International: +44 203 194 1801 

You can close your live account by either submitting a request via MyAccount, or by emailing our Client Services team. Please make sure that you have withdrawn all funds and closed all positions or orders before making your closure request. There is no fee to close an account.

To close your account via MyAccount:

1. Log into MyAccount.
2. On the Accounts page, click the three dots in the bottom right corner of your account details.
3. Select “Close This Account” option and confirm.
4. Your request will be processed automatically, and a confirmation email will be sent.
5. Note that there may be delays if you still have funds available or any open positions.

To close your account via email:

1. Send an email to uksupport@stonex.com.
2. The email must be sent from the email address on file and contain your name, date of birth and post code, account number or username, and the reason for closure.
3. Processing typically takes 1-2 business days.
4. A confirmation email will be sent once the account is closed.
5. Note that there may be delays if you still have funds available or any open positions.

If you wish to update your email address, you can do this from within the trading platform by clicking on the ‘My Account’ tab in the top right-hand corner. To request a name or address change, please contact our Client Support team, who will be happy to help.

To view your statements (including the annual statement), please refer to the below instructions based on the platform you are using: 

 Web Trader: 

• Click the ‘My Account’ tab 
• On the left-hand menu, click ‘Statements and contracts’ 
• Select the relevant month and click ‘search’ 
• Download your statement 

For the annual statement: 

• Click the ‘My Account’ tab 
• On the left-hand menu, click ‘Statements and contracts’ 
• Select December and click ‘search’ 
• Download the ‘annual’ statement with date 31/12  

Mobile app: 

• Click ‘More’ at the bottom right-hand corner of the screen 
• Click ‘Statements’ underneath the ‘MY TRADING HISTORY’ heading 
• Select ‘Statement’ under the ‘View’ heading 
• Add the date range you are looking for in the ‘From’ and ‘To’ fields 
• In the grey box at the bottom of the screen, select the statement you would like to view 

For the annual statement: 

• Click ‘More’ at the bottom right-hand corner of the screen 
• Click ‘Statements’ underneath the ‘MY TRADING HISTORY’ heading 
• Select ‘Statement’ under the ‘View’ heading 
• In the ‘From’ field, change the date to 31 December  
• In the grey box at the bottom of the screen, select the first statement dated 31/12 

Yes, we will send you contract notes each time a trade takes place on your account, and statements will be sent monthly by default. If you wish to change the frequency of your statements, please contact our Client Support team.

If you’re not receiving your contract notes and statements by email, please log in to the ‘My Account’ section and make sure your email address is correct and up to date. Please also note that your contract notes and statements are available to view in the trading platform within the ‘My Account’ section. You can also contact our Client Support team, who will be happy to help.  

Yes, you can. You will need to contact the Client Support team to make the request and provide us with your Compliance Officer's contact details. We will require: 

• Employer's name 
• Employer's address 
• Contact name 
• Compliance Department email address 

No. However, clients can download their account history for a chosen timeframe.

Yes. Please contact us with the nominated person's name, date of birth and address. Our New Accounts team will then contact you with further information.