MT4 Platform FAQ

MT4 is one of the world’s most popular FX trading platforms. StoneX Trading provides access to MT4 through our MT4 trading account which enables you to trade FX with expert advisors, customisable leverage and some of the most competitive variable spreads in the market. 

MT4 accounts are separate from standard StoneX Trading CFD and spread betting accounts.  

Apply for an MT4 account now. 

MT4 operates differently from other StoneX Trading platforms, so a separate account is required.  

Open a StoneX Trading MT4 account here.

There is no minimum deposit requirement for bank transfers. If you choose to fund your account by card, the minimum deposit is £100 (or the equivalent in your account's base currency).

Once your account has been activated, download instructions are provided to access the platform.  

You can also download the MT4 platform here.  

If there are issues accessing the platform, support is available to assist.  

Please note: For MT4 to work correctly it must be installed on a location to which you have admin rights (this would normally be the C: drive of your computer or laptop). 

MT4 is available on desktop and mobile devices. Please see our MT4 page for more details.

MT4 requires a supported operating system. Updated systems are recommended for optimal performance.

Demo accounts are available with virtual funds and access to trading features. Features of a StoneX Trading MT4 demo account include:  

• 12 weeks usage  
• £10,000 virtual funds  
• Same list of currency pairs as the live account  
• Default leverage of 50:1  

Demo accounts cannot be extended but can be reapplied for.

Demo accounts use virtual funds, while live accounts involve real capital and market conditions.

Login details are provided once the account is opened.

Your Master Password allows you full access to your MT4 account, including all trading functionality. The Investor Password however, will only allow view only access.

If you have forgotten your password, please reset it here. If that does not work, please contact our client management team who will reset it for you. You will then need to use the Change Password link located in the company tab to change it.

The funding portal allows you to manage various aspects of your MT4 account, including performing deposits and withdrawals.  

To login to My Account using your MT4 login details, please use this link.  

Passwords can be updated within the platform settings.

To update your email address, contact the client support team.

If you need to change the password using the My Account portal, it will need to be between 6 and 20 characters.

Investor passwords provide read‑only access and are issued on account setup. 

If assistance is needed, contact client support.  

Statements and history of your trades on MT4 can be located in the Account History tab on the MT4 Terminal. For account history dating before January 14 2017, please contact our client support team. 

We do not provide tax statements, but customers can use the Account History tab on the MT4 Terminal to generate their account history and statements.

Leverage changes can be requested through the client support team.

Accounts may be temporarily restricted for security reasons or due to inactivity.

Inactive accounts may require reactivation and updated verification before access is restored.  

If you have any questions or need to discuss your account, please use the contact us link at the bottom of this page.  

Account management features may be available via the mobile app, but trading functionality requires access through MT4.

Trading on MT4 accounts must be done through the MetaTrader platform.

You’re able to login to the StoneX Trading platforms to fund your MetaTrader account or view our news and analysis. However, your balance and positions won’t be accessible. 

The minimum deposit is £100.

Funds can be deposited through the secure funding portal.

Supported payment methods include major debit and credit cards.

To add a new card to your MT4 account, firstly log in to the funding portal. Then select the add card link on the menu and follow the instructions displayed. Please note that the minimum initial deposit for new cards is £100. 

Deposits must be made in the base currency of the account. 

Fees may vary depending on the payment method used.

Funding by card: Upon making a successful card deposit transaction, funds will be available immediately for trading. You may log in to your trading account to confirm the receipt of funds.

Funding by all other methods: You will receive email notification from us when the funds are credited into your trading account.  

Funds must be received from an account in the client’s name. 

Multiple payment methods may be registered, subject to platform limits.

Deposits may be declined by the issuing bank for various reasons. Contact the provider for further details. These may include:  

• Incorrect Expiry Date  
• Incorrect CVC Number (the 3 digit security code on the back of your card)  
• Invalid card number  
• Insufficient Funds  
• Out of date Address details.  

Withdrawal requests can be submitted through the trading platform or client support.

Funds are typically returned to the original payment method, subject to verification and security policies.  

If login issues occur, check your account details and connection. 

If the issue persists, support is available to assist.  

Charts may need to be refreshed or reloaded within the platform.

Market visibility can be adjusted within platform settings.

Platform layout settings can be adjusted to restore hidden panels.

One-click trading can be enabled within platform settings, subject to user confirmation.

An Expert Advisor (EA) is a program used to automate trading strategies within the platform.

Expert Advisors operate only while the platform is open and connected.

You can change your leverage by contacting our client support team using the links below. Please note that leverage changes are on an account basis, not instrument basis. It is your own responsibility to ensure your account has enough funds for any requested leverage change.

The base currency can be changed before trading starts. For further assistance, contact the client support team.

If you have any questions about your account, contact the client support team.

When trading currency pairs, you are speculating on the relative value of one currency against another.

Profit and loss is calculated in the quote currency, which is the second currency in the pair.

Common order types include: 

• Market orders (executed immediately) 
• Pending orders (executed at a specified price level) 
• Stop-loss and limit orders (used to manage risk and close positions) 

Trade sizes are displayed in platform-specific units rather than standard spot FX sizing.

Profit and loss is calculated based on the difference between opening and closing prices, multiplied by position size.

Partial closure of positions may not be supported on all MT4 configurations.

Trades are generally executed through the trading platform. Support may assist in certain circumstances.

Trades may be rejected due to price movement, insufficient funds, or execution conditions.

'Back to base' or 'convert back to base' (CB2B) refers to the automated process of converting any realised trading profit or loss (including any charges or fees) across to the account base currency. The conversion takes place at the instant any unrealised P&L becomes realised, and will be based on our quoted rate +/- 0.50%.

Unrealised P/L in the account summary is calculated using our current bid/offer quote. It's calculated back to your base currency, using the CB2B rate.

Leverage allows a position to be opened with a smaller initial amount relative to total market exposure.

Higher leverage increases market exposure while reducing the margin required to open a position. Leverage can amplify both profits and losses.

Margin is calculated based on position size, price and the applicable leverage for the instrument.

Leverage may vary by market and instrument, and may be lower for certain products.

To request a leverage change, please contact our client management team.  

Please note that leverage is applied on an account level, and will apply to all valid instruments.

Risk may be managed by adjusting position size, using lower leverage and applying risk management tools such as stop-loss orders. 

Trading may not involve commission, but positions are subject to overnight financing charges.

Financing is calculated based on position size, direction, and market conditions, and applied to positions held overnight.

Financing is applied to positions held beyond the daily cutoff time.

Charges may be adjusted to account for weekends or non-trading days.

Financing is applied separately and can be viewed in account history.

Spreads and market specifications are available within the platform.

A dividend adjustment reflects payments made by the underlying market and is applied to positions accordingly. 

Adjustments are credited to long positions and debited from short positions.

Accounts with no activity for a defined period may be classified as inactive and subject to an inactivity fee. 

Inactive accounts may also require reactivation before trading can resume.