Account Forms

Public Disclosures for the FCM Division of StoneX Financial Inc.

Complete this short account request form to initiate the account opening process.

The file below contains an additional disclosure which applies to direct customers who trade with INTL FCStone Financial Inc. on European Union domiciled exchanges.

The file below contains an additional disclosure which only applies to customers who have an omnibus relationship with INTL FCStone Financial Inc. and trade on European Union domiciled exchanges.

Complete this short account request form to initiate the account opening process.

For questions, please contact your StoneX Account Representative or:

Jennifer Leigh
Corporate Accounts Manager
1251 NW Briarcliff Parkway, Suite 800
Kansas City, MO 64116
Tel: +1-816-410-7147
Fax: +1-816-410-5054
Jennifer.leigh@intlfcstone.com

Important Information About Procedures For Opening A New Account 
Please note that StoneX Markets LLC’s OTC products are available only to individuals or firms who qualify under the U.S. Commodity Futures Trading Commission’s rules as an “Eligible Contract Participant” (ECP).To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.

What this means for you: When you open an account, we will ask for your name, address, date of birth and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.

Complete this short account request form to initiate the account opening process.

For questions, please contact your StoneX Account Representative or:

Jennifer Leigh
Corporate Accounts Manager
1251 NW Briarcliff Parkway, Suite 800
Kansas City, MO 64116
Tel: +1-816-410-7147
Fax: +1-816-410-5054
Jennifer.leigh@intlfcstone.com

Important Information About Procedures For Opening A New Account 
Please note that StoneX Markets LLC’s OTC products are available only to individuals or firms who qualify under the U.S. Commodity Futures Trading Commission’s rules as an “Eligible Contract Participant” (ECP).To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.

What this means for you: When you open an account, we will ask for your name, address, date of birth and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.

This section contains optional schedules (Board Resolution, Power of Attorney) for Account Opening, alongside Risk & European Exchange Disclosures (LME, ICE Europe) for customers of StoneX Financial Ltd. Full account documents are not currently available online. Please contact metals@stonex.com in interested in LME trading or visit Contact Us and choose a contact by product from our London team.

These forms are intended for the onboarding of Business Entity (Non-Natural Persons) for StoneX Financial Pte. Ltd. (SFP)

These forms are intended for the onboarding of Financial Institutions for StoneX Financial Pte. Ltd. (SFP)

The Packaged Retail Investment and Insurance Products (PRIIPs) regulation, requires firms to provide its retail clients with certain key information documents relating to the products and services provided. These documents aim to help you better understand the nature, risks, costs and potential gains and losses associated with trading StoneX Financial Ltd’s products.

City Index

https://www.cityindex.co.uk/key-information-documents/

Forex.com UK

https://www.forex.com/en-uk/key-information-documents/

Tradefair

https://www.tradefair.com/

We aim to provide a high standard of service to all our clients on every occasion.

However, If you wish to raise a complaint about any aspect of our service, you can contact our Advisory Compliance Team on (+44) 203 580 6000, email sfladvisorycompliance@stonex.com or send a copy of your complaint to:

Advisory Compliance Team
StoneX Financial Ltd.
Moor House, 1st Floor
120 London Wall
London
EC2Y 5ET

PLEASE NOTE: If your complaint relates to services provided by City Index or Forex.com, the complaints handling process is slightly different. Please see the relevant complaints section of the City Index and Forex.com websites:

https://www.cityindex.co.uk/terms-and-policies/important-information/

https://www.forex.com/en-uk/terms-and-policies/important-information/

Complaints Procedure

To help us investigate and resolve your complaint as quickly as possible and with minimum inconvenience to you, please make sure you give us as much information as possible, including:

• Your name, address and client account number
• A clear description of your complaint
• Details of what you would like us to do to put it right
• Copies of any relevant documents, such as letters
• A daytime telephone number where we can contact you

Once received your complaint will be referred to our Compliance Department who will:

• Send you a prompt written acknowledgement
• Issue you a final response within eight weeks of the complaint logged date setting out our view and your options

If you are not satisfied with the outcome of your complaint you can request a review from the Financial Ombudsman Service. The Financial Ombudsman Service has been established to review eligible complaints which firms are unable to resolve.

In our final response, we will confirm your eligibility to refer your complaint to the Financial Ombudsman Service which must take place within six months of our final response. The Financial Ombudsman Service’s contact details are outlined below:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0300 123 9 123 or 0800 023 4567

Website: www.financial-ombudsman.org.uk